We understand that everyone would like their new purchase as soon as possible and for this reason we aim to dispatch all non personalised items on the day you choose them if ordered before midday.
All orders are sent by a 48 hour trackable service and some orders will also require a signature. We recommend including a mobile phone number in order for the courier, or Royal Mail, to send updates on the delivery progress to you. Most items are packed in a plain double wall packing box or an outer jiffy bag for protection during shipping. We also offer a gift wrap service. Do call us on 01799 551813 if you require an exact delivery date.
Please allow up to 2 working days in addition to the delivery service you require for items that are personalised. If you need an item urgently please contact us as we may be able to prioritise your order.
UK Standard Delivery - Free
Please allow up to 2 working days for the delivery of most items.
Next Day Delivery - £5.95
Orders placed before midday, that are non personalised, will be dispatched for next day delivery. Exceptions to this include deliveries to non mainland UK, Highlands and personalised orders. Personalised orders will be sent next day delivery once the embossing is complete.
Named Day Delivery - £6.95
International Delivery via DHL (weight limit applies)
At checkout your order will have a calculated shipping cost depending on the volumetric weight of your items. DHL estimate a three to five working day delivery time. Personalised orders require an additional two working days. Please phone on +44 1799 551813 or email email@example.com with any specific delivery questions.
VAT on international orders:
Orders sent within the EU: VAT at 20% is included. For orders placed in the name of a VAT-registered business in another EU country, if the VAT number is supplied to us (use the "Special order details" box at checkout) we will refund the VAT element.
Shipments to destinations outside the EU (including Channel Islands): VAT is not chargeable, but our system charges the same selling prices. In compensation for not deducting the VAT component, our shipping charges for all destinations are subsidised.
Life of Riley is not responsible for loss or damage of the product during delivery. We will choose the best service provider to deliver your product. All actions from you are just a signature when you receive your package. Life of Riley is not responsible for delays caused by force majeure. Life of Riley also reserves the right to perform partial deliveries.
Please note that additional import duties and taxes may apply on international deliveries depending on the destination and will be collected at the time of delivery. This is part of the customers responsibility and carriage is non refundable on any returned items.