We hope you love our range as much as we do. However if you are not entirely satisfied with the goods our no quibble guarantee allows you to return non personalised goods, unused and undamaged, within 30 days of purchase for an exchange or full refund. Personalised orders may not be cancelled, refunded or returned as they have been altered to your specification. Personalised luggage tags are personalised orders. Added to a larger item that itself cannot be embossed, refunds will be offered on the main item but the cost of return carriage and the standard cost of the luggage tag will be deducted.
We ask that you notify us within 14 days of receiving the goods and that you return them to us within 30 days. The returned products must be new, in perfect condition and in the original packaging, all items must be securely packaged. We strongly recommend that you obtain proof of postage for the goods as we can take no responsibility for goods lost in transit.
All cancellable goods received between 26th November and 21 December 2018 (inclusive) can be returned in their original condition at any time before 7th January 2019. For all cancellable goods purchased on 22 December 2018 or after, our 30 day returns policy applies.
If you are returning a larger item delivered to you by courier, we can arrange for the collection of the goods. Please note the customer is responsible for the cost of the return journey, the price of which will be deducted from your refund.
Our Returns Address:
Life of Riley, Unit 2. Brice’s Yard. Clavering. Essex CB11 4RT
In the unfortunate event where goods arrive damaged and/or faulty, please contact us immediately on:
Tel: 01799 551813
Questions Regarding Returns
Hopefully we have made returning your items simple, however if you have any further questions regarding the return of you item or have any feedback that would make your shopping experience easier please do not hesitate to contact us.
Tel: 01799 551813